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Honestly, we don’t take all of one thing first or last, it’s actually easiest if you just leave things as is with the boxes stacked neatly somewhere so we can grab whatever is going to fit the best. We actually load so that the boxes are kind of distributed amongst the furniture, as we build things into what we call “tiers”, which are typically 2-3′ deep where we build a solid base, usually with a dresser and a couple of nightstands, or something else that is quite solid, then we build upward from there from heavy on bottom to light on top.

We usually advise against piling up everything in one room because it makes it harder to pick and choose what we want to load first, and the crew can’t spread out throughout the house to wrap the furniture without tripping over each other.

So don’t worry about trying to stack everything up, it might actually make us less efficient. If for instance you have a basement and you’d like to clear that out to save time, that is definitely welcome. Also, if you want to dismantle the beds in advance or take apart other large pieces like office desks or large tables, that will help out with time. But keep in mind that it can be harder for us to put them back together if we didn’t also take them apart, unless it’s really straightforward.

It is difficult to base a quote on a list of furniture.

Furniture comes in all shapes and sizes and no two items are going to take the same amount of time to move. As an example, certain bed frames take longer to take apart than others. The level of care required can vary from one dresser to the next or one bookshelf to the next. Some are quite fragile, others just need a pad draped over it, others are extremely large and heavy and will inevitably take much longer to get out of the house, which is why a list of furniture does not tell the whole story.

There is also a lot of variation in the level of difficulty in the loading and unloading conditions at various houses (i.e. a tight fit through doorway or a 3-storey townhouse with most items going to the third floor). Some houses we can back right up to the doorstep, others we need to carry everything down a sidewalk and up a ramp. The reason we charge by the hour is to account for these variables that can have a major effect on the cost.

Ultimately, we will move everything as quickly and efficiently as possible without risking damage to the items or home and I can assure you, you will be satisfied with the work ethic of the crew.

If however you are more comfortable with some cost certainty, you can request a flat rate or guaranteed price for the move. For this option however, we will need to do an onsite estimate, and a more detailed description of what we will be responsible for moving will need to be created.

Regarding our cancellation policy, we’re pretty reasonable and understand that things happen, especially when it comes to getting possession of a newly built or renovated home. So, there’s really no penalty per se, we just appreciate as much notice as possible, and not the night before or morning of the move. With that said, at peak times we reserve the right to take a non-refundable deposit for booking our services on those dates, as in the event of a last minute cancellation it can be difficult to find another person to take that spot and it results in lost revenue at a peak time of year. Moving companies often have to earn a large percentage of their annual revenues in small periods of time due to the nature of the moving business, so booking a prime day and then cancelling last minute can be quite harmful to the business.

It is not our preference to have customers or their friends/families assisting as we cannot permit anyone onto the truck that is not an employee of our company for insurance reasons. Also, if any damages occur, it is difficult for us to accept any responsibility for them, as it is difficult to determine if it was us or one of the customer-supplied helpers. However, there are ways that customers can help out to make things go quicker. One way is to take apart and/or reassemble furniture; another is to take the boxes to where they belong in the house so we can just place them in the front room which makes things go quicker and saves you money. However, please note that if this help is offered, we cannot take responsibility for any damage that may be caused to the floors, walls, or furniture.

We professionally wrap everything in the house with our moving blankets and things are not unwrapped until we get them in place at the other end. We also have a special type of rubberized floor runner that we lay throughout the house so that as we go in and out with our dollies we are not damaging or dirtying your floors. Some items may be safe to take out to the truck without fully wrapping it in the house, however, rest assured that we will still drape a blanket over it in the truck to protect it during transit. This is often a time saving measure for items that aren’t particularly fragile, and we try to use our common sense to determine if we can save a little time on your bill by doing this with some of the furniture.